Order Cancellations

We understand that sometimes plans change, and we aim to be as flexible as possible. Below you’ll find all the details regarding how and when you can cancel or modify your order.

Cancellation Before Shipment or Delivery

You may cancel your order free of charge if it has not yet been shipped or delivered.

To do so, please contact our team at least 24 hours before the scheduled delivery time.
This helps us avoid unnecessary preparation and delivery costs.
Note: Change requests are subject to availability. We’ll do our best to accommodate your needs.

Cancellation After Shipment or Delivery

Once your order has been shipped or delivered, cancellations are not accepted.

Due to the perishable nature of flowers, we are unable to resell or reuse the items once they’ve left our facility. This policy also applies to event-related deliveries, such as weddings or scheduled ceremonies.

Need to Make Changes?

If you wish to update your order details (recipient name, address, delivery date, or message), please reach out to us as early as possible.
We’ll confirm if changes are still possible based on the preparation and delivery status.